Patient Protection and Affordable Care Act; Exchange Functions: Standards for Navigators and Non-Navigator Assistance Personnel; ConsumerAssistance Tools and Programs of an Exchange and Certified Application Counselors

July 17, 2013
The U.S. Health and Humans Services Department’s final rule addresses requirements applicable to Navigators and non-Navigator assistance personnel in federally-facilitated exchanges, including State Partnership Exchanges, and to non-Navigator assistance personnel in state exchanges that are funded through federal Exchange Establishment grants. It finalizes the requirement that exchanges must designate organizations which will then certify their staff members and volunteers to be application counselors that assist consumers and facilitate enrollment in qualified health plans and insurance affordability programs, and provides standards for that designation.
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