2003 Health Care Helpline Report

August 2004 2003 Health Care Helpline Report Staff of the Health Care Helpline of the Attorney General's Health Care Bureau (HCB) handled 7,745 cases between July 1, 2002 and June 30, 2003, an increase of 30% in the number of cases handled in the previous twelve month period. Of these 7,745 cases, 2,578 were consumer complaints resolved by Helpline staff and 4,508 were consumer inquiries to which Helpline intake staff responded by providing information or referrals to other agencies. Complaints from providers accounted for the remaining 659 cases . . .