ROI of Technology: Models to Evaluate Investment

October, 2008 Electronic health records (EHR) represent a major investment for behavioral health organizations, yet determining the return-on-investment, or ROI, is often elusive. Don Miskowiec, MBA, president and chief executive officer of North Central Behavioral Health Systems (North Central), Inc. of LaSalle, Illinois, and his colleague, Jodi Mahoney, MBA, vice president and chief operating officer, presented a successful model for evaluating the ROI of the implementation of the North Central EHR at The 2008 Institute for Behavioral Health Informatics . . .