Consumerism’s New Demands on Community Mental Health Leadership: Transforming Mental Health Centers Into “Providers of Choice” for the 21st Century Customer

November 12, 2007 On September 26, Monica E. Oss, Chief Executive Officer, and John Talbot, Ph.D., Executive Vice President, OPEN MINDS, delivered this presentation to the Florida Council for Community Mental Health & the Florida Psychiatric Rehabilitation Association at the 2007 Annual Mental Health Conference in St. Pete Beach. The presentation includes three sessions: Incorporating Market-Oriented Strategies in Your Organization's Strategic Plan Creating New (& Reformulated) Services in Order to Keep Pace With Changing Customer Preferences Making the Change: Transformational Leadership Models to Increase Customer Responsiveness . . .