The Challenges & Opportunities for Human Service Management in the Next Decade

This white paper outlines the importance of new innovations on the delivery and management of health and human services. As consumers respond to innovation, managers and leaders will need to respond to changes in consumer expectations and demographics. The paper is focused on the here and now and the environmental factors that will reshape the human services landscape in the decade ahead.
To understand the current human services marketplace, it is important to understand the simultaneous changes in three key environmental domains:

Public and private payers for health and human services
The management programs employed by payers to manage health . . .