Updating & Outsourcing Enrollment in Public Benefits: The Texas Experience

November 13, 2006 Updating & Outsourcing Enrollment in Public Benefits: The Texas Experience The Texas Health and Human Services Commission is engaged in an effort to improve its social service eligibility enrollment system. A key part of the initiative is that private companies and non-profit organizations will help their clients navigate an automated enrollment system called Texas Integrated Eligibility and Enrollment Services (TIEES). This report evaluates the TIEES launch and six month progress statistics. The researchers also noted the impacts to non-profit organizations involved in state contracting to provide TIEES. The impacts included: Mission changes that force resource . . .