The (Inescapable) New Value Equation In Health & Human Services: Why It Will Determine Who Succeeds

The health and human service market is undergoing rapid changes in the fundamentals of both financing and service delivery; these changes are driving the executive teams of both provider and payer organizations towards one goal: value-based care. Value is the ratio of quality to cost. In the health and human service market, quality is a combination of clinical quality, system operational performance, customer experience, and customer perception. The new executive team challenge is not only managing to the “market rates” in the market place, but also tracking how your organization compares on a variety of quality measures. In this . . .