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Who We Are
OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs.
Our mission is to provide the payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness.

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Once strictly a clinical approach, trauma-informed care (TIC) is now a pathway for improving consumer experience as well as clinical outcomes at most provider organizations. But for all the focus on the trauma-informed experience in recent years, I was surprised at an issue raised in a recent article, Why Trauma-Informed Care Must Include The Messages We Send. In an era of automated text programs, artificial intelligence (AI), and chatbots, I hadn’t thought about the automated communications that consumers and their families receive from provider organizations.
The point of the author was that many of the “personalized . . .
Want…Our Next Executive Education Event
- Jeff Steigman, Psy.D., Chief Strategy Officer, Family Service League
Our Most Recent Market Intelligence
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Medicaid Demonstration & Care Management Waivers: An OPEN MINDS Market Intelligence ReportMarket Intel Reports
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Idaho Medicaid Provider Rate Adjustment, November 4, 2025, AmendedMarket Intelligence Resources
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Children’s Home Of Jefferson: An OPEN MINDS Organizational ProfileOrganizational Profiles
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Clinician & Officer Remote Evaluation Program By The Harris Center For Mental Health & I/DD: An OPEN MINDS Program ProfileInnovative Program Profiles
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Building A Marketing Plan That Advances Organizational Strategy: The OPEN MINDS Management Newsletter, January 2026The OPEN MINDS Management Newsletter, January 2026
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Our Latest Industry News
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Federal Poverty Level Rises 2.6% For 2026
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Commercial Payers’ Negotiated Reimbursement Rates Vary Across All Levels Of Facility-Based Addiction Treatment Care
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Older LTSS Recipient Use Of Telehealth Differs Depending On Residence Type
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School-Age Children With Long COVID Have More Functional Limitations, Higher Absenteeism
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Minnesota Did Not Comply With Most Internal Control Requirements For Mental Health & Substance Use Disorder Grants
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What Our Clients Are Saying
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“OPEN MINDS is always in the conversation at OHEL. Our executive staff is always sharing the great content we get from you and it helps our strategic thinking.”CEO, OHEL Children’s Homes & Families
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“Keeping ourselves current with info from OPEN MINDS will be a key part of our success!”Chief Of Staff & Executive Communications, Vertava
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“This presentation was absolute 24k Gold and provided excellent information on planning during this uncertain time. Very helpful in taking in the larger picture of our future with helpful tips that are easily applied to agency policies and practices.”Employee, i2iCenter
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“I am ever so grateful for OPEN MINDS! I founded Friendship in the 70’s but until I met you, I had no mentor!”CEO/Founder, Friendship
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“Rarely a day goes by that I don’t forward something from OPEN MINDS to my staff.”Chief of Staff, Elwyn
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“Thanks for what you and your team are doing to help our industry manage through this by informing our perspectives. Can’t imagine trying to think strategically in the midst of so many moving parts without y’all.”CEO, Disability Services Provider Organization
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“We value OPEN MINDS ability to take complex information and distill it into meaningful datasets that our audience can digest.”Chief Executive Office, Community Mental Health Center, Ohio
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“It’s the best one-stop-shop for information on the complex issues in health and human services. I no longer need my Google Alerts.”Marketing Executive, Medicaid Health Plan
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“I admire your savvy way of explaining our business changes and the bright and articulate way of breaking it down for the folks in the field.”Diana Carter Branham, MSW, LCSW, Grant-Blackford Mental Health Inc., Community Support Program
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“I just want to thank you for the great articles and information that I receive through OPEN MINDS. It is keeping me informed of what is going on in health care and helping me to expand my knowledge in my particular field. Just wanted to let you know that I am grateful.”Behavioral Health Professional, Mental Health Clinic, Indiana
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“OPEN MINDS has become our primary marketing resource for the behavioral health market. If it’s happened, happening, or going to happen… they know ALL about it! OPEN MINDS energized team members deliver objective data that will drive the evolution of management in behavioral health!”Sales & Marketing Director, Tech Company
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“Of all the newsletters I get, yours is the ONLY one I open every single time – no joke – even if it’s a topic that’s only tangential to my work, your info and insights are valuable.”Executive Director, Samaritan Counseling Center of the Northwest Suburbs
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“… through all my BH career, I have always appreciated what you created with OPEN MINDS. I have recommended it as the ‘go to’ resources so many times and it continues to improve as the trusted voice in our field.”Staff VP UM GBD BH, AmeriGroup RealSolutions
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“We value OPEN MINDS ability to take complex information and distill it into meaningful datasets that our audience can digest.”Harbor Behavioral Health
































