The rapid growth in managed care, including Medicare and Medicaid enrollment, will continue to push behavioral health providers toward the assumption of some type of risk. Those who adapt to this change will have a much better opportunity to carry forward in the provision of services. No matter what strategy they choose, providers should accelerate their rates of change. Improving cost efficiency, establishing strong quality improvement programs, implementing best practices, and measuring outcomes are sound measures in and of themselves.

To help provider organizations navigate the management challenges of this transition, OPEN MINDS has developed a Managed Care Competencies Assessment, focused on the organizational and technical competencies needed to make the transition successful. This assessment was designed as a self assessment to evaluate and identify improvements in the following domains:

  • Managed Care Clinical Operations
  • Customer Centric Intake and Admission Process
  • Managed Care Marketing
  • Revenue Cycle Management: Admissions
  • Revenue Cycle Management: Billing
  • Revenue Cycle Management: Collections
  • Leadership and Human Resources
  • Information Technology/Systems
  • Metrics Management
  • Quality Management
  • Compliance Management
  • Margin Management

Managed Care Readiness Assessment

The OPEN MINDS Managed Care Competencies Assessment is designed to provide recommendations at each key management domain. Each domain encompasses a number of competencies that are key to transitioning to the managed care model. The self-assessment is designed to allow leadership teams to work as a group or to allow individual members of leadership to assess the organization from their point of view

12 Step Process

Organizations receive an organizational access code to the self-assessment tool that includes ‘how-to’ instructions and explanations of each domain. Once scores are entered, the assessment tool will summarize responses by domain and competencies around three decision criteria. After completion, the tool will provide recommendations for your organization to improve each area of competency based on order of importance. All self-assessments are licensed for a six month period and may be completed an unlimited number of times.

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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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