Who could have known, when we decided on writing an issue on home-based service delivery, that we would be publishing it at a time when almost all services – except emergency services – would be delivered in the home. The COVID-19 pandemic has made home-based services the ‘preferred’ delivery model.
The White House just…

Moving specialty health care services for complex and chronic conditions from the provider organization to the consumer in the community sounds easy in theory but requires some careful planning in practice. There are two emerging models. One model involves service professionals in the consumer’s home, facilitated by a wide range of technologies. The other model…

In the past six months skilled nursing facilities (SNFs) and home health agencies (HHAs) transitioned from the prospective payment systems (PPS) to new Medicare payment models: The Patient Driven Payment Model (PDPM) for SNFs and the Patient Driven Groupings Model (PDGM) for home health agencies. These payment model changes were made as part of the…

There are two pathways to consider when developing a team to deliver behavioral health services in a consumer’s home—in person and via telehealth. Chances are you’ll need to develop a hybrid service offering with both service delivery models – given the wide range of consumer needs and preferences.
As you develop and expand your…

When Apple released the iPod in 2001, the slogan “1,000 Songs In Your Pocket” quickly caught on. Access to whatever song you wanted whenever you wanted it became an expectation that technology delivered in a sleek package. We can’t say the same for health care yet that type of access to a consumer’s health history…

The concept of “meeting consumers where they are” has fundamentally reshaped the health and human service field—and provider organizations are rethinking service delivery to make it work. As the emergence of new technologies coupled with changing consumer expectations have redefined care delivery, provider organizations are looking for new ways to meet consumers where they are—one…