The concept of “meeting consumers where they are” has fundamentally reshaped the health and human service field—and provider organizations are rethinking service delivery to make it work. As the emergence of new technologies coupled with changing consumer expectations have redefined care delivery, provider organizations are looking for new ways to meet consumers where they are—one non-traditional approach to this is through leveraging technology to deliver home-based services. Although there are clear benefits to the home-based approach—increasing consumer engagement and addressing social determinants of health—there are also a number of challenges in terms of . . .
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