Competing With Retail

The growth of health care services delivered by retail companies over the past two years has been remarkable. Retail clinics have seen a 200% increase in utilization over the past five years (see Retailers in healthcare: A catalyst for provider evolution). Almost 11% of Walmart revenue and 25% of CVS revenue is from delivering health care services (see Digital Transformation? It’s About The Customer…).

The CVS acquisition of Oak Street Health (see CVS Health To Acquire Oak Street Health For $10.6 Billion) adds 169 clinics to their existing 9,614 CVS stores and 1,180 MinuteClinic locations. In . . .