76% Of Consumers Have Used Virtual Care Services At Least Once

A full 76% of surveyed health care consumers said they had used virtual care services at least once. The 24% that still prefer in-person care cited quality concerns and lack of awareness of virtual care services as reasons.

Consumers cited the following reasons for choosing virtual care over in-person care:

Greater convenience: 39%

Shorter wait time: 30%

Specific care provider: 17%

Transportation barriers: 16%

Lower cost: 13%

Uncomfortable with in-person care: 10%

Higher quality: 8%

Inadequate nearby in-person care: 7%

Other: 15%

Virtual care is increasingly preferred for prescription refills, minor illness care, and mental health . . .