Cigna To Tie Executives’ Pay To Customer Satisfaction

On February 3, 2025, The Cigna Group announced plans to link executive pay to member satisfaction. This new approach is part of a broader multi-year initiative to improve the customer and member care experience and to improve Cigna’s accountability. The company has not released details about the percentage of executive pay that would be linked to member satisfaction, which executives would be included in this initiative, or how member satisfaction levels would be determined.

For the multi-year initiative, The Cigna Group has five key areas of focus, and several initial specific actions, to improve member health and . . .