The Four-Step Model for Metrics-Based Management: Improving the Bottom Line with Better Use of Data

Presented By Joseph P. Naughton-Travers, Ed.M., Senior Associate, OPEN MINDS, at the 2009 OPEN MINDS Best Management Practices Institute. Most organizations have the data they need to support metrics-based management in their current information systems - but they don't know how to organize the information. There are four cornerstones of data that management need in order to drive innovation, enhance care quality, and improve operational performance. Routine Management Reports - These provide the foundation of information for daily operations. Key Performance Indicators - These, linked to an organization's strategic and operational plans, ensure progress towards strategic initiatives. Benchmarking . . .