Consumer Access & Customer Service Functionality In Population Health Management: Preparing For Value-Based Reimbursement

This presentation was led by Paul Block, Senior Associate, OPEN MINDS at the 2017 OPEN MINDS Performance Management Institute in Clearwater Beach, Florida, on February 17, 2017. In the presentation, Mr. Block discussed the relationship between population health management & value-based reimbursement; seven key competencies for consumer access, customer service, & consumer engagement functionality; and a Cleanslate Centers case study on consumer access, customer service, and consumer engagement functionality in population health . . .