Mend Unveils Measurement-Based Care Tool To Transform Mental & Behavioral Healthcare
Gettysburg, PA. (March 23, 2025) – Mend has officially launched its Measurement-Based Care (MBC) solution, bringing a new level of precision and personalization to mental and behavioral healthcare. Designed to work with any EHR platform, this innovative solution empowers providers with real-time patient insights at the point of care.
But Mend isn’t replacing clinical expertise. It’s enhancing it. Patient engagement across the continuum of care is vital to a strategy that seeks to augment clinical outcomes. By equipping providers with timely, data-driven insights, MBC helps clinicians make more informed decisions, track progress, and refine treatment plans, which all happen while keeping the patient-provider relationship at the center of care.
“Mend’s superpower is getting patients to take action, and Measurement-Based Care (MBC) depends on high engagement to drive meaningful outcomes. Without it, MBC is just another tool with limited efficacy,” said Mend CEO, Warren Bates. “Patient engagement platforms must prioritize all the moments in between those that a patient spends with their provider. Information exchange in those moments is critical: scheduling, payments, intake, and assessments that inform care and measure success through the patient’s lens. That’s why Mend, the leading patient engagement platform in mental and behavioral healthcare, is launching its own fully integrated MBC solution. Seamlessly embedded into all patient engagement functions, Mend’s MBC offering delivers a single-screen provider experience with AI-powered summaries that enhance preparation and improve care efficiency.”
Mend’s innovation ensures that Mend MBC doesn’t stop at the most reliable data collection, but goes further, ensuring that insights can actually drive care forward.
Actionable Insights Without the Extra Clicks
Mend’s MBC solution is designed to fit effortlessly into providers’ daily routines, helping organizations move beyond guesswork and into data-driven decision-making. With Mend’s single-screen experience, providers never need to leave the EHR to:
- Track clients’ symptom progression in real time
- Adjust treatment plans based on patient-reported data
- Increase adherence by making it easy for patients to engage
- Maintain compliance without adding administrative burden
Mend introduced its MBC solution at the Open Minds Performance Management Institute, not just as a tech solution, but as a vision for the future of patient engagement that keeps clinicians in control and patients actively involved in their own care.
“Seamless integration of cutting-edge technology and meaningful industry collaboration is rare to find in healthcare,” said Monica Oss, CEO of OPEN MINDS. “Mend’s event not only highlighted their innovative solutions but also offered a unique platform for peers to connect and advance the next wave of care. It has the potential to be an innovative game changer in how executives of provider organizations approach patient engagement and care delivery.”
From Data to Action—An Immersive Experience
To show the power of engagement-driven insights, Mend showcased its Show Up Score™, an AI-driven tool that predicts the likelihood of a patient keeping their upcoming appointment. Prior to the event, attendees could RSVP, cancel, and complete pre-event forms from their mobile devices, using simple text messages. No logins. No portals. Just fast, frictionless engagement that mirrored the patient journey using Mend.
As participants responded, Show Up Score™ dynamically adjusted in real-time. Confirmed attendance and completed forms increased the score, while lack of engagement caused it to drop and prompted additional communications to promote action. Mend’s Smart Waitlist responded automatically, moving engaged attendees off the waiting list as spots became available.
To demonstrate, Gwen Koenig, LCSW, of The Omni Family of Services, was intentionally placed on the waitlist. As she continued completing her forms and interacted with Mend’s system, Smart Waitlist adjusted in real time, automatically shifted her onto the guest list, and began tracking her Show Up Score™.
“Mend showcased how simple, insightful data collection can create highly personalized experiences. Mend’s platform was engaging and easy to use, making the process seamless,” said Koenig.
By engaging patients in the same way, Mend’s MBC tool delivers the right data at the right time to providers—without replacing their clinical expertise. As patient-reported data are transformed into real, actionable insights, Mend’s MBC enables clinicians to deliver personalized care with greater confidence and efficiency.
Learn more about Mend’s Measurement-Based Care tool and how it can transform your organization at www.mend.com. You can also schedule a demo, and connect with the Mend team here.