Transforming The Consumer’s Experience Through A Tech-Enabled Journey

This presentation took place at The 2025 OPEN MINDS Technology & Analytics Institute during The 2025 OPEN MINDS CEO Technology & AI Summit. Kim Sonafelt, MS, LPC, CADC, Chief Executive Officer and Heather Lewis, ETL, Coordinator Of Technology Services at MainStay Life Services spoke on how their organization is leveraging digital tools such as patient portals, mobile apps, AI-driven support, remote monitoring, and integrated communication platforms to enhance satisfaction, improve outcomes, and build lasting loyalty. 

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https://soundcloud.com/user-202102826/transformingtheconsumersexperi/s-PQ1WQ7k5NDU?si=711365579e3c4f4e87e0fb6510521d4b&utm_source . . .