OPEN MINDS & Netsmart Strengthen Collaboration To Drive ROI & AI Innovation For Human Services
GETTYSBURG, PA. October. 19, 2025 — OPEN MINDS and Netsmart, an industry-leading healthcare IT provider for community-based care organizations, have announced their continued collaboration for 2025-2026. This accelerated collaboration continues a long-standing effort to support behavioral health and human services providers to make more informed decisions about the technology they use and the value it creates.
This latest initiative focuses on a practical and impactful goal: clear returns on investment (ROI) for technology adoption. Together, OPEN MINDS and Netsmart are building a user-friendly ROI model centered around an impactful augmented intelligence (AI) documentation tool—quantifying time saved, improved documentation quality and how these benefits can translate into increased reimbursement.
“This year our work with Netsmart is dedicated to helping health and human services organizations build the infrastructure to define and demonstrate the value of AI tools, especially those focused on documentation, operations, and workforce sustainability,” said Monica E. Oss, CEO, OPEN MINDS. “Together, we’re working to give leadership teams the frameworks they need to make smarter investments, drive measurable improvements, and prepare for what’s next.”
As part of the broader collaboration, OPEN MINDS and Netsmart are also conducting a national survey analyzing how provider organizations approach augmented intelligence (AI) and how they plan to use it over the next 12 to 24 months. These findings will debut publicly at the 2025 OPEN MINDS Technology & Analytics Institute in Philadelphia, October 21-23, 2025.
“It’s exciting to work with OPEN MINDS to develop our new AI ROI Tool, which reflects the Netsmart Meaningful AI strategy designed to reduce manual tasks, empower staff and support outcomes across community-based care provider organizations,” said Kevin Mallot, SVP & Managing Director of Human Services, Netsmart. “We see AI as more than just technology; it’s a platform that enhances the capabilities of clinicians and providers, ultimately driving impactful change for the workforce and those they serve. Through our joint national survey, we’re committed to understanding how providers plan to leverage AI and automation now and in the future to create a more efficient and effective system.”
Recently, Netsmart and OPEN MINDS hosted a new executive webinar, Build Trust, Engagement, and Impact in Human Services, featuring leaders from Access Services and Netsmart. The webinar focused on strategies for sustainable growth and meaningful outcomes, showcasing best practices for integrating AI into organizational workflows. Attendees gained insights into real-world examples, including enhancing clinical session highlighted clinical documentation, mobile crisis response, and automating collections.
Netsmart will continue its long-standing presence at the OPEN MINDS Executive Institute Series, including:
- The 2025 Technology & Analytics Institute, October 21-23, 2025, in Philadelphia, PA
- The 2026 Performance Management Institute, February 10-12, 2026, in Clearwater Beach, FL
In addition, Netsmart will exhibit and lead multiple field-focused educational sessions and collaborate on insights focused on improving operational sustainability across the sector.
This collaboration is about making technology work for providers—not just in theory, but in actual financial and operational performance. By anchoring innovation to measurable outcomes, OPEN MINDS and Netsmart aim to raise the bar for what real progress looks like in this market.
About Netsmart
Netsmart is an industry-leading healthcare technology organization empowering providers to deliver value-based care to the individuals and communities they serve. The Netsmart CareFabric® platform serves as a unified, connected framework of solutions and services for human services, post-acute, payer and public sector communities. Together with our clients and Marketplace vendors, we develop and deliver innovative technology, including electronic health records (EHRs), interoperability, analytics, augmented intelligence (AI), population health management and telehealth solutions and services that assist organizations in transforming the care they deliver. The result has helped make a positive impact on the lives of more than 147 million individuals.
For more than 55 years, Netsmart has helped provider organizations in their efforts to improve the health and wellbeing of the communities we collectively serve. To learn more, visit ntst.com and connect with us on LinkedIn, Facebook or X.
About OPEN MINDS
OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness. Learn more at https://www.openminds.com.