Trauma-Informed Care As Culture

Once strictly a clinical approach, trauma-informed care (TIC) is now a pathway for improving consumer experience as well as clinical outcomes at most provider organizations. But for all the focus on the trauma-informed experience in recent years, I was surprised at an issue raised in a recent article, Why Trauma-Informed Care Must Include The Messages We Send. In an era of automated text programs, artificial intelligence (AI), and chatbots, I hadn’t thought about the automated communications that consumers and their families receive from provider organizations.

The point of the author was that many of the “personalized . . .