Moving Crisis Care ‘Upstream’: The Family Service League Case Study

This;OPEN MINDS;Executive Roundtable was delivered on February 5, 2026, by;Family Service League (FSL) Chief Strategy Officer Jeff Steigman, Psy.D. He shared how FSL partnered with law enforcement and government agencies to pilot real-time telehealth triage, divert 911 behavioral health calls to licensed clinicians, close persistent gaps in crisis response, and deliver community-based stabilization services that reduce unnecessary hospitalizations and police encounters. FSL’s future priorities include sharing operational outcomes and cost-benefit data with stakeholders, establishing these models as standard practice rather than exceptions, expanding intervention capacity, and developing sustainable, rational . . .