The Productivity Pivot 

It has been a few years since Joseph Kvedar, M.D., vice president of connected health at Health Partners Massachusetts and former president of the American Telemedicine Association, kicked off The 2021 OPEN MINDS Technology & Analytics institute;with his keynote The Evolving Digital First Health Care Landscape For The ‘Next Normal’. At the time, he made a simple prediction. Telehealth would not remain a separate service line. It would become part of how care is delivered.;

That prediction has largely played out. Hybrid service delivery is now standard. Care is delivered in offices, through telehealth, and increasingly . . .