OPEN MINDS Hosts Executive Roundtable On Innovative Crisis Response Model
Gettysburg, PA (March 28, 2025)—OPEN MINDS will host an executive roundtable, The Evolution Of Crisis Response Systems: An OPEN MINDS Roundtable On Harris County’s Collaborative CORE Model, on April 9, 2026, at 1:00 p.m. ET. The session will feature Ann MacLeod, LPC-S, NCC, Director, Crisis Division, The Harris Center for Mental Health and IDD, and Jose “Rico” Gomez, Lieutenant, Harris County Sheriff’s Office.
Many provider organizations are searching for better crisis response, reduced unnecessary emergency detentions, and enhanced community safety. For many, the path to those outcomes will come from law enforcement partnership models that can do two things—reduce reliance on traditional law enforcement responses and generate better clinical outcomes.
This session will highlight the Clinician and Officer Remote Evaluation (CORE) Program, which embeds real-time clinical expertise into law enforcement operations through secure video technology—enabling immediate assessment, guidance, and intervention during behavioral health-related calls.
“A successful crisis continuum of care requires three critical elements: funding, partnerships, and technology,” said Monica E. Oss, Chief Executive Officer of OPEN MINDS. “Executives looking to evolve their crisis response systems need models that are funded, supported by technology, and designed to maximize the value of community partnerships.”
Attendees will gain case study–based insights into how the CORE model was developed, implemented, and scaled. The session will address staff training, operational protocols, integration with dispatch and field units, technology infrastructure, and performance monitoring.
This executive roundtable is part of the ongoing OPEN MINDS series designed to provide senior leaders with practical, case-based strategies for operational excellence and sustainable growth.
Registration information is available at: The Clinician & Officer Remote Evaluation (CORE) Program: The Harris Center & Harris County Sheriff’s Office Case Study
About The Harris Center for Mental Health and IDD
The Harris Center is the mental health and intellectual and developmental disability (I/DD) authority for Harris County, Texas. With a budget of $375 million, it serves 90,000 consumers each year and responds to approximately 130,000 crisis calls.
About The Harris County Sheriff’s Office
The Harris County Sheriff’s Office (HCSO) is the largest sheriff’s office in Texas and third-largest in the U.S., serving over 4.1 million residents across 1,788 square miles. Founded in 1837, it provides law enforcement to unincorporated areas, manages the jail system, and operates with approximately 5,100 employees and 200 volunteer reservists.
About OPEN MINDS
OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. The OPEN MINDS mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness. Learn more at https://www.openminds.com.