Technology As Capacity & Quality Multiplier: The Monarch Case Study

This;OPEN MINDS;Executive Roundtable was delivered on June 22, 2026, by;Christy Shaver, Senior Advisor for LTSS at Monarch. She shared how her organization has incorporated technology-enabled supports (TES) and remote staff as a replication of in-person support in licensed group homes for both individuals with I/DD and mental health diagnoses. She explained how Monarch worked with the state and local management entity/managed care organizations (LME/MCOs) to ensure the state's waiver allows for this type of innovation.

The presentation explored Monarch’s pursuit of four outcomes from the adoption: increased . . .