Quality As Strategy: Leadership When Mission & Margin Pull In Different Directions

This presentation took place at The 2026 OPEN MINDS Service Excellence Institute. Monica E. Oss, Chief Executive Officer of OPEN MINDS, discussed how leading organizations are getting ahead by creating a best-in-class consumer experience while streamlining operations. Attendees heard insights into executive level approaches to leading top clinical teams and providing them with the tools and technology needed for sustainable growth and better care . . .