Anonymous Health To Host Executive Webinar On Why Patients Delay Care — Featuring The Debut Of Live Call Guidance Powered By Heads Up: AI Intake
SAN FRANCISCO, CA. (August 1, 2026) — Every year, millions of people begin the search for care, but many never reach treatment. Despite significant investment in websites, contact centers, digital engagement, and staff training, provider organizations continue to lose prospective patients and families during the earliest stages of the care journey. More often than not, the problem is not a lack of clinical expertise, but that traditional access models were built around organizational workflows rather than the way people actually make decisions in moments of uncertainty, fear, urgency, and hope.
On August 6, Anonymous Health, an enterprise AI company focused on strengthening access to behavioral health care, will join OPEN MINDS to host a live executive webinar, “Inside The Psychological Patient Journey: What The Research Reveals About Why People Delay Care — & What Happens When Access Is Built Around It.” The session runs from 1:00 to 2:00 p.m. ET and will examine how the Psychological Patient Journey – a research framework describing how individuals, parents, and caregivers move from recognizing a need for help to taking action – has informed the development of Anonymous Health’s Access AI platform.
The webinar will explore how leading provider organizations are combining behavioral science, operational redesign, and artificial intelligence to build a new front door to care, including intelligent web engagement, AI-powered voice interactions, and technologies that support staff during the most critical moments of the access journey. A featured provider organization will share its own implementation experience, including operational lessons learned, organizational change strategies, and measurable improvements in patient access and engagement.
“Behavioral health is entering a new era where artificial intelligence can do more than improve efficiency—it can help organizations improve the moments that matter most in a patient’s journey,” said Geoff Nudd, CEO of Anonymous Health. “We’re excited to share how we’re combining behavioral science and AI to strengthen access to care, empower admissions teams, and help more people receive the treatment they need. We believe this represents an important step forward for the future of behavioral health.”
The session will conclude with the introduction of Live Call Guidance powered by HeadsUp™, the newest capability within the Access AI platform. Built on the same evidence-based principles as the rest of the platform, Live Call Guidance provides real-time support during admissions conversations, helping organizations deliver more consistent, confident, and compassionate interactions during the moments that most influence whether someone ultimately reaches care.
The webinar will feature the following speakers:
Geoff Nudd, CEO & Co-Founder, Anonymous Health
Geoff Nudd is CEO and Co-Founder of Anonymous Health, an enterprise AI company focused on improving access to behavioral health care and strengthening the critical front door of care. Under his leadership, Anonymous Health has developed AI-powered solutions that help behavioral health organizations improve admissions performance, expand access, and support better patient and operational outcomes. Prior to Anonymous Health, Geoff co-founded ClearCare, which became the system of record for more than 4,000 home care organizations and over one million caregivers.
Robert M. Poznanovich, Founder & Principal Advisor, Poznanovich.Health; Chairman, Advisory Council, Anonymous Health
Bob Poznanovich is the founder of Poznanovich.Health, a strategy and advisory firm built on more than two decades inside behavioral health systems, and serves as Chairman of the Anonymous Health Advisory Council. Bob previously served as Chief Business Growth Officer at Hazelden Betty Ford, where he spent sixteen years leading partnerships across health systems, payers, and employers. He is the creator of The Delta System, a framework for diagnosing structural leakage in provider margin, and co-author of “It’s Not Okay to Be a Cannibal.”
Nick Howell, CEO, Northern Illinois Recovery Center
Nick Howell joined Northern Illinois Recovery Center in 2021, bringing over a decade of healthcare industry experience with expertise in quality, financial, and operational improvement, as well as strategic planning and implementation. Certified in Six Sigma, Lean, and Agile project methodologies, Nick is dedicated to leading and developing high-performing teams. A McHenry County native and Eureka College graduate, he is also active in his community, volunteering with local organizations that support people in recovery.
Ajay Kale, VP of Product Management, Anonymous Health
Ajay Kale is Vice President of Product Management at Anonymous Health, where he leads product strategy and management. He brings prior product and engineering experience from companies including Threadeo, Eightfold, WellSky, and ClearCare, with a background spanning healthcare information technology, SaaS, and enterprise software.
Registration for the webinar is free and open to the public through OPEN MINDS. Registrants unable to attend the live session will receive a recording of the webinar and presentation slides following the event. To register, click here.
About Anonymous Health
Founded in 2022 by Dr. Angie Chen and other clinical leaders, Anonymous Health was built by clinicians to solve problems seen in real clinical practice. The company provides an AI suite for behavioral health that includes AI phone and web engagement, real-time coaching for admissions staff, and AI-driven patient support – all aimed at improving lead volume, conversion, and treatment retention. For more information, visit anonymoushealth.com.