Rethinking Resistance to ‘Big IT’: A Sociological Study Of Why & When Healthcare Staff Do Not Use Nationally Mandated Information & Communication Technologies

On November 4, 2014 the National Institute for Health Research in England published a report entitled, Rethinking Resistance to ‘Big IT’: A Sociological Study of Why and When Healthcare Staff Do Not Use Nationally Mandated Information and Communication Technologies. The 112-page report presents the apparent resistance by healthcare professionals in England to using the information and communication technology (ICT) systems mandated by the National Health System. The authors’ (Trisha Greenhalgh, Deborah Swinglehurst, and Rob Stones) objective was to develop a sociologically informed theory of resistance to nationally mandated ICT systems. The researchers approach was to analyze expert systems along . . .