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The federal Department of Veterans Affairs (VA) is restructuring its operations to focus on customer service. In the plan announced November 10, 2014, VA Secretary Robert McDonald noted that the restructuring will include a single regional framework to be used by all regions, shared internal support services, a national network of Community Veteran Advisory Councils, and a new VA-wide customer service organization. Secretary McDonald did not indicate the VA’s timeline for the restructuring.

The restructuring plans build on the VA “Blueprint for Excellence: Veterans Health Administration” released on September 21, 2014. The blueprint addresses what the VA has . . .

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Weekly News Wire | December 29, 2014

Department Of Veterans Affairs Restructuring To Focus On Customer Service

The federal Department of Veterans Affairs (VA) is restructuring its operations to focus on customer service. In the plan announced November 10, 2014, VA Secretary Robert McDonald noted that the restructuring will include a single regional framework to be used by all regions, shared internal support services, a national network of Community Veteran Advisory Councils, and a new VA-wide customer service organization. Secretary McDonald did not indicate the VA’s timeline for the restructuring.

The restructuring plans build on the VA “Blueprint for Excellence: Veterans Health Administration” released on September 21, 2014. The blueprint addresses what the VA has . . .

Want To Read More? Log In Or Become A Paid Member
Resource Available For Paid OPEN MINDS Circle Members Only
Not a paid member? Don't miss out! Sign up today and receive unlimited organizational access to all OPEN MINDS strategic advice, market intelligence, and management best practices – over 250,000 resources!
Log In
If you are already a paid member, log in to your account to access this resource and more. If you are a free member, you will need to upgrade to a paid membership before accessing this resource.

Become A Paid Member
If you are not yet a paid member, learn more about the OPEN MINDS Circle Market Intelligence Service Membership on our website, reach out to our team at info@openminds.com, or call us at 877-350-6463.

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