Washington State Caseworkers Spend 70% of Time on Case-Related Tasks, but Only Half is Direct Contact

OPEN MINDS On-Line News The Washington State Department of Social and Health Services (DSHS) Children’s Administration (CA) Division of Children and Family Services (DCFS) social workers spent about 70% of time on tasks related to a specific family or child, but nearly half (46%) of their case-related time did not involve direct contact with the families and children. As a result, CA is considering changes to work processes and redefining work requirements to gain efficiencies to increase the amount of time social workers spend with families and children, as well as meet requirements of federal and state . . .