Virtually Effective

March 21, 2012
A Harvard Business Review blog by Keith Ferrazzi , Virtual Teams Can Outperform Traditional Teams, got me thinking. When reviewing the management of field-based service teams and the use of laptops for accessing health records and facilitating e-health consultations, most of my recent discussions with management teams have been about how to “compensate” for the use of technology. The operative assumption being that using technology will result in poor performance – and poor service to consumers.

The piece by Mr. Ferrazzi challenges that assumption with a very different premise – that virtual team operations can actually outperform their . . .