Public Performance Transparency As A Driver Of Performance Improvement

“Sunlight is the best disinfectant.”

― William O. Douglas, Supreme Court Justice

"Sunlight" — in this case transparency in health care — may be the best disinfectant by assuring better behavior and better performance. But, it can also cause sunburn. Consider these recent reviews of health care professionals on Yelp:

“[This] is the most unprofessional and unproductive office of mental health practitioners I've ever seen… And I work in health care.”
“Not thrilled with the services I received here.”
“Should be zero stars. This place is a piece of crap, they have low quality providers.”

While reviews like these seem harsh, they . . .