Improve Competitive Advantage With Best Practice Customer Service – Focus Of Recent OPEN MINDS Management Newsletter
Recently released newsletter showcases critical steps & best practices to create best-in-class customer service to improve competitive advantage
Gettysburg, Pa. (April 30, 2017) — The focus on the consumer in health and humans services has changed over the past decade – with an increasing focus on consumer engagement, customer service, and overall consumer experience. This shift in focus has led the OPEN MINDS Market Intelligence Team to release this month’s OPEN MINDS Management Newsletter focused on improving competitive advantage with customer service best practices and strategies for improving overall consumer experience. This issue provides organizations with a framework for creating best-in-class customer service, best practices in measuring consumer engagement, and the importance of health analytics and consumer engagement.
This comprehensive issue features a variety of valuable lessons, tools, and insights on consumer engagement strategies and critical customer services skills from OPEN MINDS senior team members and industry leaders such as:
- Avery Earwood, Vice President of Analytics and Data Science, Evariant
- Steven Kendrick, Chief Operating Officer, Ashley Addiction Treatment
- Agency for Healthcare Research and Quality (AHRQ)
This high-level monthly Management Newsletter explores the fundamentals of developing good customer services, and why organizations should be focusing on improving consumer engagement and experience. This month’s newsletter features articles such as:
- Customer Service, Consumer Experience & Consumer Engagement: Keys To Competitive Advantage
- Let Consumerism Guide Your Customer Service Efforts
- Would Your Consumers Choose You? How To Measure Customer Service & Consumer Engagement
- What Is The Relationship Between Health Analytics & Consumer Engagement?
- Good Customer Services Takes More Than Intentions – It Takes Metrics
- Seven Keys For Excellent Consumer Service
- Creating ‘Rave-Worthy’ Customer Service
- Net Promoter Scores: Do They Work In Health & Human Service?
- Why Improve Patient Experience?
“With a growing emphasis on the consumer and the need for consumers to engage with and view organizations favorably, executives of provider organizations must ensure their organization and staff are well versed in the three new competencies crucial to health and human services – customer service, consumer engagement, and consumer experience,” said Monica E. Oss, OPEN MINDS chief executive officer. “These three competencies are key for organizational culture and strategy initiatives. To help health and human services executives augment their skillset in line with this new organizational culture and strategy, we developed this month’s newsletter focused on the pressures and opportunities in consumerism.”
Since 1987, The OPEN MINDS Circle Monthly Management Newsletter has been the leading source of management best practices and strategic business models for the health and human services field. This award-winning monthly publication features a dozen or more topical articles written by OPEN MINDS 75+ market analysts and management consultant advisors, along with a variety of guest authors from the field. These monthly e-newsletters are included in Premium and Elite subscriptions to The OPEN MINDS Circle. If you are unsure of your membership level, would like to become a member, or would like to learn more about The OPEN MINDS Circle, visit https://www.openminds.com/membership/ or contact the OPEN MINDS team at info@openminds.com or 717-334-1329.
Along with the high-value information included in each monthly newsletter, The OPEN MINDS Circle also offers one exclusive sponsorship opportunity for each issue of The OPEN MINDS Circle Monthly Management Newsletter. For each issue, this limited sponsorship opportunity includes your organization’s branding, all advertising space, the ability to include featured content from your organization, and the opportunity to print and mail the issue to members of The OPEN MINDS Circle. Raise awareness and promote your team as thought leaders in the industry with this exclusive sponsorship opportunity! To learn more about sponsoring an issue of The OPEN MINDS Circle Monthly Management Newsletter or to see which months are available for sponsorship, contact the OPEN MINDS team at info@openminds.com or 717-334-1329.
OPEN MINDS is a national strategic advisory firm specializing in the sectors of the health and human service industry serving individuals with complex support needs: mental health; addiction treatment; children & family services; intellectual & developmental disabilities; chronic disease management; long term care; social services; correctional health care, reentry & diversion; and juvenile justice.
Founded in 1987 and based in Gettysburg, Pennsylvania, the 75+ associates believe by providing the latest market intelligence and management best practices to organizations serving the health and social support needs of the most vulnerable consumers, those organizations will be better able to provide efficient and effective services. Learn more at www.openminds.com.
For additional questions and inquiries, please contact Sarah Threnhauser, Executive Vice President, OPEN MINDS at 717-334-1329 or openminds@openminds.com.