Using Technology To Move Human Services From A Program Focus To A Consumer Focus

The most fundamental change in value-based reimbursement is the change in payment for volume of services to payment for the value of services. This shift is simple in concept and difficult in execution. For most managers of provider organizations it is changing their view from the programs they provide to the consumers they serve – and how to optimize the outcomes and experience of those consumers. I was reflecting on that when I read, Rethinking Human Services Delivery: Using Data-Driven Insights For Transformational Outcomes. The authors, Beverly Walker and Tiffany Fishman, both with Deloitte, wrote:

Health and human services . . .