The New Cultural Competency: Ability To ‘Turn On A Dime’

All around me, I see my colleagues grappling with the need to change—and change quickly. The change drivers? The emergence of new technologies is obvious. But new competition, work schedules, consumer expectations, organizational structures, supervisors, and competency requirements also come to mind. It's not just the health and human service market space. But, because the health and human service market has been so insulated from change for so long, the rapidity of the current disruptive change in the market is a bit of a shock to organizational cultures.

Many organizations in the field are not able to make . . .