What Gets Measured Is What Gets Done: Keys To Selecting Measures For Performance Management

One important piece of performance management is deciding what measures your team should pay attention to. This may seem trivial, but to quote W. Edwards Deming, "What is measured is what gets done." And thinking of one of my favorite movies, Indiana Jones and the Last Crusade, it is important to "choose wisely."

We've had a lot of experience in guiding organizations in developing performance management programs, which starts with selecting the aspects of performance that will be the focus of management attention. This is no small issue because these performance issues and performance measures become the focus of . . .