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With the change of season and probably more time at home thanks to COVID-19 lockdowns, you might be thinking about spring cleaning. Perhaps you’re even considering applying some Marie Kondo principles for your cleanup. For those who don't recognize her name, Ms. Kondo is an organizing consultant, author, and television host who is known for her philosophy, "Discard everything that does not spark joy."

It might also be time to apply "Marie Kondo" principles to your organization's operations. An alternate philosophy could be "Discard everything that does not give your customers joy." Any unnecessary process creates . . .

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