Private Health Coverage: Results Of Covert Testing For Selected Offerings

The report was published on August 24, 2020 by the U.S. Government Accountability Office (GAO), and provides insight on the marketing and sales practices of insurance sales representatives who sell Patient Protection and Affordable Care Act (PPACA)-exempt plans. The GAO used undercover agents to conduct 31 covert tests on health insurance sales representatives. The goal was to track their use of deceptive practices, such as making false statements about coverage, or if they omitted any information about coverage; and examine if representatives referred GAO's undercover agents to a comprehensive PPACA-compliant plan, or a PPACA-exempt plan . . .