The health and human service field has been the area of U.S. life that has been the most resistant to change. I still can’t schedule an appointment with most health care professionals online. In the state of Pennsylvania, I can’t buy a COVID test without a prescription from a physician. I couldn’t “buy with cash” physical therapy for my mother-in-law without the approval of her health plan. For many services in many states, you can’t get two procedures or tests on the same visit to a health care facility because insurance won’t . . .

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