Leveraging Technology For Consumer Engagement: Four Key Features Health Providers Must Provide To Stay Competitive

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Among the key takeaways from the COVID-19 pandemic is that the future of U.S. health care is in consumer-facing technology and services. Partly due to necessity in the global pandemic and the ongoing movement to consumer choice, health care consumerism continues to be on the rise. More individuals are becoming better engaged in making their own health-related decisions and asserting more control over their own medical and wellness care.

If health care providers are to compete in the “next normal” and stay relevant, they will need . . .