From Emergency Telehealth To Hybrid Services

If there is one lasting impact of the pandemic, it will be that even the most computer-hesitant Americans became familiar with on-line communication and transactions (see Medicare Saw Telehealth Use Grow More Than 6,000% During COVID-19 and 2021 Telehealth Visit Volume 38 Times Higher Than In 2019).

In the health and human service space, every management team had the challenge of emergency adaptation to delivering services in person to using telehealth platforms. The rapid response and delivery of virtual service proved successful in many ways—increased access, improved consumer engagement, and positive consumer feedback—that payers . . .