Growth and how to grow is the subject of most strategy discussions in the health and human service field right now. Growth is needed to replace revenues lost to competitors and changes in contracts. Growth is needed to achieve scale, keep allocated overhead costs low, assure resources for investments in infrastructure, and participate in value-based…

With my work at OPEN MINDS, I’m often asked by my specialty health care provider organization clients which type of technology is the most important. My answer is always the same: it’s not about the individual technology itself, it’s about how all of the technology platforms come together and “play nice” to manage and optimize overall…

If you have great staff and great infrastructure, your organization still needs a strong management team—and management practices—to make sure that organizational plans to deliver great performance becomes reality. To do this, management teams need well-designed, real-time performance metrics. In successful organizations, metrics-based management happens in two contexts: managing strategy implementation and optimizing business operations.…

Many organizations are focused on technology—specifically, which technologies they need, how to best select and implement them, and ultimately, how to ensure that technology investments “pay off” for the organization. My take is that most executive teams know they need to incorporate some of the many emerging technologies into their organization’s operations. The rationale is…