OPEN MINDS Management Newsletter

Learn about new business models and the latest management best practices in our monthly, how-to guides on trending issues. Knowing the market—and knowing how to manage your way to success in that market—are two different issues. For thirty years, we have shared our field-tested models developed by our senior advisors and case studies that illustrate the challenges and tips for success.

January 2021 Issue
Your Next Big Thing—Something New For Sustainability:
The OPEN MINDS Management Newsletter, January 2021
Your Next Big Thing—Something New For Sustainability

The big question for most executive teams planning for sustainability in the next couple years is whether they can continue to do what they’re doing—and how they’re doing it—and be financially viable. Many of the executives I’ve spoken with over the last couple months believe that the answer to this question is “yes.” Their logic is sound…

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How To Develop Your Next Big Thing: The OPEN MINDS Framework For New Service Line Design & Development

The way in which specialty health care services have traditionally been delivered—and the entities that deliver them—are being upended in a market characterized by unprecedented consumerism, competition, and technological advancement. And the pandemic and other crises of 2020 have accelerated the change in how health care is delivered and consumed, changing the market for the…

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New Levels Of Care, New Payers: The Hazelden Betty Ford Foundation Case Study In Service Line Development

As leader of the nation’s largest nonprofit addiction treatment provider organization, Mark Mishek, President and Chief Executive Officer of the Hazelden Betty Ford Foundation, believes growth is a mission mandate for non-profits. And the money to invest in growth comes from margin. But a “business-as-usual” mindset will not yield margin in the long term. He…

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Adding Primary Care As A Service Line In Specialty Provider Organizations

As executive teams of specialty provider organizations look at how best to stabilize their revenue base and competitive advantage in the “next normal,” adding primary care services is one of the options on the table. The market need is growing. We know that 68% of adults with mental disorders also have chronic health disorders (see Behavioral Health: Fixing A…

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Looking For Your Next Big Thing? Check Out These Innovative Programs

The future is not just about delivering old services in new ways, but also about repurposing capabilities and looking at ways to extend current expertise and strengths. We saw this happening in many sectors during the COVID-19 pandemic. Uber saw a 75% drop in its ride-hailing service, but the Uber Eats delivery business more than…

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