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My neighbor has resisted adopting most technology. He has a radio, a television, a cell phone, and voicemail. No internet, streaming, texts, email, Uber, Amazon, GrubHub. Increasingly, he has difficulty (and frustration) navigating the world—and I have difficulty communicating with him.

I thought of my friend (and many managers in the health care field) when reading this new piece in the Harvard Business Review, AI Won’t Replace Humans — But Humans With AI Will Replace Humans Without AI. In the article, Karim Lakhani, a professor at Harvard Business School, described his elderly parents travelling as the pandemic eased. They . . .

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