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The year ahead promises to be a challenging one—with obstacles expected and unexpected like a steeplechase. Coming off the heels of the pandemic, we're headed toward an integrated, value-based, managed, hybrid, consumer-driven future. The question I get most often from executives is—how does our infrastructure, our processes, and our team need to change to be prepared?

There are a few critical areas for executive team attention that are at the top of my list—forward-looking strategy for sustainability, service line portfolio management, management of financial strength, a restructured hybrid service delivery system, and a . . .

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