This presentation took place at The 2023;OPEN MINDS Strategy & Innovation Institute. William M. Lopez, M.D., CPE, National Medical Director-Virtual Care, Evernorth and Paul Duck, Chief Strategy Officer for OPEN MINDS covered Evernoth’s innovative approach to their Center of Excellence model. Cigna/Evernorth’s Center of Excellence model is paving the way by creating new partnerships that allow Evernorth to develop quality performance measures that will enable consumers and their caregivers to assess the quality of their treatment.

https://soundcloud.com/user-202102826/the-cignaevernorth-centers-of-excellence-model-a-briefing-discussion-session/s-DGRrDaoTqyP . . .

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Performance & Financial Management

The performance and financial management of health and human service provider organizations depends on several factors, including quality measures, staffing models, and the organization’s overall internal processes such as revenue and billing cycles and unit costs. As the market shifts from volume to value, provider organizations face new challenges for financial viability and revenue maximization. Provider organizations must consider their performance, liquidity, risk tolerance, leverage, efficiency, and portfolio balancing to ensure optimal financial management and long-term sustainability as the market shifts away from fee-for-service models to value-based reimbursement.


U.S. non-profit organizations eliminated almost 29,000 jobs in 2025, up from 5,640 in 2024. The recent analysis, Job Cuts Fall To Lowest Level In 17 Months; Highest December Hiring Since 2022, revealed the non-profit sector layoffs were part of a larger trend. In 2025, U.S. employers announced 1,206,374 job cuts, an increase of 58% from the 761,358 announced in 2024. This puts annual job cuts at the highest level since 2020 and it is seventh-highest annual… Read