Building Compassionate, Engaged Teams For A Culture That Matters: The New Hope Treatment Centers Case Study

Name: Building Compassionate, Engaged Teams For A Culture That Matters: The New Hope Treatment Centers Case Study
Start: 2025-11-06T13:00:00-05:00
End: 2025-11-06T14:00:00-05:00

November 06, 2025

1:00 – 2:00 pm ET

In behavioral health, a great organizational culture is the foundation for delivering exceptional care. Staff engagement, recognition, and shared values directly influence outcomes. Yet many executives struggle to move beyond rhetoric to measurable, proven strategies that build and sustain cultures that can improve retention and elevate consumer outcomes.

In this one-hour live event, Matt Simon, Chief Operating Officer for New Hope Treatment Centers, will share how his organization has put culture at the center of its strategy—with measurable success—by embarking on a strategic journey to actively cultivate a culture of compassion and engagement.

Mr. Simon will present three elements of that journey: the implementation of a dedicated employee app, the “HUB,” which serves as a critical communication and resource platform; a partnership with AwardCo, a robust recognition and rewards program designed to celebrate the dedication of staff; and a company-wide shift towards a new core mantra and values, which places compassion at the forefront of every interaction.

Executive attendees will learn:

How to measure culture in quantifiable ways—and use those insights to improve both staff engagement and consumer care
Practical steps to intentionally build a culture that staff want to be part of—with real-world examples that work.
Innovative methods for engaging frontline staff—and why investing in the front line creates the biggest return for organizations

Featured Speakers

Matt Simon, Chief Operating Officer, New Hope Treatment Centers

Prior to joining New Hope Treatment Centers as chief operating officer in March of 2022, Matt served as the chief program officer (CPO) at Thompson Child and Family Focus. As CPO, he oversaw the provision of more than a dozen programs targeting youth and families. Matt was integral in bringing multisystemic therapy to the Midlands and Upstate regions of South Carolina through a partnership with SC-DJJ. In North Carolina, he helped lead efforts to launch, grow, and scale outpatient and school-based therapy, intensive in-home therapy, family-centered treatment, and high-fidelity wraparound. Matt has previously served as vice president of clinical services and clinical director at both for-profit and non-profit organizations in the behavioral health arena.

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