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This OPEN MINDS Executive Roundtable was delivered on April 11, 2024, by Adam Roberts, President and Chief Executive Officer, Diversus Health. He discussed how, despite a strong rebranding campaign, Diversus’ success was limited due to staffing shortages, higher than anticipated demand for services, and operational inefficiencies—leading to long wait times and high no-show rates.

Executive attendees of this session learned about:

How to set realistic new service timelines and goals

How to include frontline staff in decision-making

How to prevent staff fatigue.

How to align the necessary resources

How to shift priorities based on unexpected events

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