Using Technology To Improve Productivity, Automate Repetitive Tasks & Allow Consumer Self-Service – An OPEN MINDS Strategy Series
October 07, 2021
Technologies have tremendous potential to supplement workforce efforts, improve productivity and outcomes, and increase employee satisfaction. Specialty health care needs to catch up with other industries that are already capitalizing on technologies that improve consumer experience and optimize business processes. This Circle Elite Executive Roundtable will feature OPEN MINDS Senior Associate Carol Duncan Clayton, PhD., who will discuss how to use technology as a strategic tool for addressing workforce issues.
Executive attendees will learn:
- How clinical automation optimizes skill of providers by providing accurate data for clinical decisions
- How administrative automation improves speed and accuracy of documentation and administrative tasks
- How to incorporate technology into your strategic plan
- How to track ROI and explore improvements for technology
Featured Speakers
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Carol Duncan Clayton, PhD., Senior Associate, OPEN MINDSCarol Clayton brings over 30 years of experience in the health and human service fields to the OPEN MINDS team. She has a wealth of experience both in clinical work and in executive management. Her areas of expertise include data-driven strategy development and management, performance measurement and outcomes reporting, quality improvement, and growth strategies. -
Paul Duck, Senior Associate, OPEN MINDSPaul M. Duck brings over 25 years of experience in leadership and management focusing on managed care, health information technology organizations, strategy, business development, and market expansion, and customer experience optimization to the OPEN MINDS team. Prior to joining OPEN MINDS, Mr. Duck served as the Vice President, Strategy & Development at Beacon Health Options. In this role, Mr. Duck led the organization’s strategy and business development efforts – responsible for a 30% increase in net revenue and initiated over $1 billion in revenue generation. Mr. Duck was active in national behavioral health initiatives as an executive of Beacon Health Options, including participating as a speaker at national and state association meetings.
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