Indianapolis-based insurer Anthem, Inc. has partnered with primary care startup K Health to launch a new co-branded app to help Anthem members determine potential diagnosis and text with physicians for medical advice. As part of the collaboration, Anthem is making a major multi-million dollar investment in the New York-based company, bringing its total funding to more than $50 million.
The co-branded application will open up access to K Health’s AI-driven triage and symptom checker tool to Anthem’s more than 40 million members. Using a combination of licensed data resources and a chatbot-driven consumer interview about demographics, medical history, and symptoms, K Health’s system is able to derive likely conditions based on other similar cases and recommend potential routes to receive care.
K Health’s application was launched in the U.S. in 2018 and has grown to more than 1.3 million users. Anthem members will be able to receive symptom checker services for free and connect with a board-certified clinical professional through the app. While the pricing is still being worked out for the co-branded Anthem service, K Health’s standard application has a $49 annual fee for unlimited chat messages with a physician. The clinical professional will help discuss treatment options through chat and have the ability to prescribe medication or lab tests if necessary. K Health has a roster of around 50 clinicians employed by an associated physicians group and currently offers services in 14 states between the hours of 11am and 11pm.
K Health commends its technology as being more personalized and accurate than simple internet searches or more generalized symptom checkers, while also being able to close the loop of care and directly connect consumers to clinicians. It also helps to expand access to primary care services by circumventing the average 24 day period it takes to schedule a first-time appointment with a physician. Anthem’s co-branded app will eventually offer additional services not in K Health’s standard direct-to-consumer product such as linking members to its Engage digital health navigation platform.
Anthem, Inc. focuses on being a valued health partner and delivering quality products and services that give members access to the care they need. With more than 74 million people served by Anthem, Inc.’s affiliated companies including approximately 40 million enrolled in the family of health plans, Anthem, Inc. is able to meet the needs of their diverse customers.
K Health puts personalized health information and quality care at everyone’s fingertips. K Health is a global team of clinical professionals and developers who are passionate about using advanced machine learning techniques to turn clinical health data into knowledge that can help consumers better manage their health. Founded in 2016, K Health is based in New York and Tel Aviv.
This was reported by MedCity News on July 22, 2019.
Contact information: Anthem, Inc., 220 Virginia Avenue, Indianapolis, Indiana 46204; 800-331-1476; Website: http://antheminc.com
Contact information: K Health, 298 5th Avenue, 7th Floor, New York, New York 10001; Website: www.khealth.ai