New York City-based K Health closed a $42 million series D round to expand its artificial intelligence (AI) telemedicine platform. To date it has raised $139.3 million. K Health’s smartphone app, K, uses its artificial intelligence (AI) symptom checker to respond via chat messages to user questions about symptoms or conditions. The app will offer to connect the user to a board-certified physician for a telehealth encounter or prescription. If the user agrees to the encounter, the physician will review the AI-assisted breakdown of the consumer’s symptoms and then will diagnose, prescribe, or refer the consumer as appropriate. More than 4 million people have used the service.
K Health is marketed as a direct primary care subscription service; no copayments or insurance are needed. A single session without a subscription costs $19. The service costs $9 per month, billed quarterly, for unlimited chat encounters and telemedicine encounters with K Health physicians. K Health primary care members also receive up to 80% discounts on prescription drugs and can receive 90-day prescription refills for certain chronic medications.
Mental health services for anxiety and depression treatment are also offered at a rate of $19 per month. The rate includes a customized treatment plan developed by a physician, and two monthly check ins. If the treatment plan requires medication, an additional $10 per month covers everything, including shipment. All members being treated for mental health conditions can also access the K Health system for any primary care concern.
According to Danielle Eddleston, K Health’s vice president of marketing, the company has grown nearly 1,000% this year due to the pandemic as nearly one million new users have joined since the onset of COVID-19. K Health partners with insurance providers such as Anthem. It recently released its telemedicine services in Spanish, and has worked with Louisiana State University to provide free access to physicians for Louisiana residents during the month of April. The company recently announced it will collaborate with the Mayo Clinic to integrate the health system’s Clinic Data Analytics Platform, which includes clinical decision support tools for Mayo Clinic consumers and physicians.